The Origins of Nazi violence Essay Example | Topics and Well Written Essays - 1000 words

The Origins of Nazi violence - Essay Example The idea was that the brain of a mature male was superior to that of women, and that status was also a contributing factor to intelligence as people of unexceptional talents were believed to be intellectually inferior to distinguished people. Exclusion of less equal human groups seemed like the only radical method of separating the superior races from the inferior races. This paper explores the causative factors behind the anti-Semitism in Nazi Germany, and the associated violence. The principles of equality driven by American and French revolutionaries harmonized with the belief of inequality propagated by Darwinism. Scientists created a hierarchy that grouped human beings on a single scale of intellectually, and was based on the ranks or value of the individual. As such, science in the nineteenth century was based on traditional stereotypes, and this led to unverified conclusions that the differences in human beings were inborn and could not be changed. Social Darwinism states that the competition and struggling for life is the driving force behind the evolution of the human race, and only the better suited can and should survive. A way of thinking that pushes for fairness and enlightenment of all humanity is not favored by this doctrine. The importance of struggle in human society cannot be denied. Co-operation among individuals to form organized relationships can be modeled after the Darwinian model. It can be argued that without the struggling for existence, societies would not have evolved as much as they have. People join to form small groups, and further consolidate into bigger communities that are organized to bring about development that has led to civilization, and has been made possible due to inter-national and inter-tribal conflicts. Social co-operation is a consequence of combined defense and offence, and all kinds of co-operations have arisen from this synergy. The world’s population could have comprised of weak individuals living in cave s, and on wild food had it not been for the numerous battles fought amongst nations. These hostile situations forced the human society to evolve in order to survive. Just as the metazoic stage preceded the organic evolution, the social evolution begun at the meta-social stage. It was as a result of two or more clans coming together as a unified multifaceted community. The mutual invasion of personal space that is characteristic of any situation that brings together strangers is bound to breed hostility, and the result is war. Battles have either one of two outcomes; a group either conquers the other or is enslaved. Economic input in terms of labor begins when the enslaved nation is forced to work for the conquering nation. This was the only sure way of teaching human beings how to labor, and as such, it was the starting point of the whole industrial system of society. The human species may be degraded down to humiliating levels if nations lacked the will to fight each other. This is because war is one of the key facilitators of progress as it keeps countries on alert in anticipation of possible attacks. This shows that mankind and civilization as we know it, is sustained only through struggle and determination. In this line of thought, then the greatest threat to human society would be global peace, as the threat of external foes would be a non-existent concern. Science did not have to validate racism as it was already

Technological Change and Economic Growth Research Paper

Technological Change and Economic Growth - Research Paper Example Moreover, it is very essential to understand here that technology does not refer only to the information and technology but it signifies the transfer of knowledge, both theoretical and practical knowledge (Amesse & Cohendet, 2001, pp. 1459-1478) that influences the process of development positively and/or negatively. In order to understand the role of technological change in economic growth and broadly, economic development, it is very imperative to understand the definition of the terms itself that will subsequently indicate the role. Particularly, it has been an observation that economic development (Borensztein & Lee, 1995, pp. 115-124) has often been taken only in terms of economic progress of a state; in other words, in terms of its gross domestic production. However, in current era, economic development is more than an increase in GDP and various factors play a role in determining positive or negative economic development of a country. ... Here, one can notice various indicators in this list cannot be analysed quantitatively and therefore, economic development is more than quantitative progress of a country. The World Bank (2013) data confirms strong relationship of technological change with economic growth of countries. Analysis of its findings has indicated that countries that have invested more in technological advancements, especially in the sectors of education and business have been successful in providing basic facilities to its population, which has resulted in their overall economic growth and/or development. In other words, when a government ensures secure and encouraging social environment by working towards increased technological advancements, it automatically results in higher economic growth of the country. This surely is an indication of the role of technological changes that facilitates economic growth of a country. While the paper includes discussion on the role of technological change in economic gro wth of a country, it will be inappropriate to overlook the particular role of multinational enterprises that they play by bringing FDIs especially in developing countries. For many decades, quantitative indicator of economic growth (Victor, 2008, pp. 5-11) has remained an essential requisite for developing countries to transform into modern and developed economies. In the year 1972, Gould (pg. 1) defined economic growth as â€Å"the sustained increase in real per capita incomes.† Here, one can see that economic growth does not consider short-term alterations since it focuses on ‘sustained increase’. In this regard, one cannot overlook the significant role of

Customer Relationship Management Techniques

Customer Relationship Management Techniques Competition between enterprises is becoming more intense in the 21st century. Economy is depressed, the industrial structure is changing, and unemployment is at a record rate in India. Under these competitive pressures, it is important to impress and improve the relationship with the customer. Because of the power of information and telecommunications technologies, business can track their customers and determine what they really want and how they actually use the product. Analyzing the information returned from customers and products, business can provide active and accurate service to the right customer through the right channel at the right time and increase customer satisfaction. This paper refers the Customer Service in Customer Relationship Management (CRM) and Information Technology (IT) concepts to analyze and understand the customers needs and realize the competencies of support groups within the enterprise. The customers can therefore be better served and the efficiency and effectiveness of internal company support groups can be improved. The knowledge and experience not accumulated can be solved and the cost of manpower and services reduced. A growing number of organizations have implemented or are considering implementing Customer Relationship Management (CRM) strategies for the purpose of becoming more customers focused. Despite this trend, there remains a relative dearth of academic literature relating to examining the realities of achieving such organizational objectives. CRM systems can be viewed as strategic and operational information systems aimed at enabling organizations to realize a customer focus (Bull 2003). A significant number of organizations operating in diverse business environments have or are considering adopting Customer Relationship Management (CRM) systems (Fjermestad and Romano Jr 2003). Despite this phenomenal growth the organizational record of the successful development and utilizing of such systems is mixed. Some studies of CRM systems projects conclude that organizations are struggling to achieve improvements in customer performance (Giga 2001). However, others highlight a more positive scena rio (Davenport, Harris et al. 2001). As the organizational adoption and utilization of CRM systems evolves, a clearer appreciation and understanding of how CRM systems can affect customer performance should emerge. This study focuses on an integrated Customer Relationship Management (CRM) structure to understand the implications and application of business alternatives using a questionnaire with CRM integration on the Textile industry in India. We will study business CRM implementation using Marketing Strategy Management, Customer Value Analysis, Customer Relationship Management, and Information Technology Application. This studys goals are: (1) Analyzes the key factors of CRM success from scholars and the positive CRM implementation effects to construct a CRM model; (2) Compares the differences between business scale and CRM implementation; (3) Compares the differences between business location and CRM implementation; (4) Determines key CRM success factors and related principles to provide a reference for the Textile industry with a defined CRM model. 2. Literature review 2.1 A brief history of Customer Relationship Management Beginning in the early 1980s, in the United States Customer Relationship Management was called Contact Management. Information was collected from customers and companies. In the early 1990s, call centers were generated and the customer service information analysis function was performed through data warehouse, data mining, and others technologies. Now, Web-enabled Call Centers are used to enlarge the market and determine customer initiated value-added services [1]. 2.2 The various aspects of Customer Relationship Management Kalakota and Robinson [9] considered that the appropriate CRM structure could be realized through three aspects: taking customers from other firms, enhancing customer from other firms, and maintaining the current customer base. Different management functions are needed to achieve the integrated CRM structure. By developing relationships between the business and customers, CRM could be separated into taking customers, serving customers, and customer analysis. Business could use customer profiles effectively to provide real-time, excellent customer service. This is a beginning in developing the next customer through analyzing the customers needs. To realize the four core relations at the center, CRM makes cycling the customer relation process through customer development and data feedback. It is the final target to make customer satisfied and creating profits in different functional collocation of customer relation. However, we can establish an integrated CRM structure involving three topics: Core Relations, Customer Relations, and Information Technology, by centralizing customer analysis [13]. 2.3 The theory of relationship marketing As the time trend evolving and consumer conscious raising, the traditional marketing theory will develop. Kotler [11] considered that the theory of marketing management is generated by five different operating principles (1) production concept; (2) product concept; (3) sales concept; (4) marketing concept, and (5) social market concept. He also considered that the different levels of customer relationship will separate relationship marketing into (1) basic marketing, (2) reactive marketing, (3) accountable marketing, (4) proactive marketing, and (5) partnership marketing. However, under marketing theory development, the traditional sales principles were not suited to the market of today. In business, the important task is how to use relationship marketing with integrated marketing effectively to strive for customer loyalty. Integrated marketing has progressively formed this concept. Kotler [11] considered integrated marketing as all of the divisions in the business that provide servi ces that make satisfied customers. Executing this involves two levels: (1) sales strength, (2) the collaboration of advertisement and product marketing management. At the same time, all related marketing activities must collaborate with all other divisions. To promote collaboration between all divisions, a business had to execute the external marketing and internal marketing. The external marketing is business adopted marketing activities to the external customer. The internal marketing is how to select, train, and motivate employees to provide the best service to the customer. 2.4 Value Compass Perspectives The value compass determines the value of four customer relationship perspectives was brought out by Wayland [5]. It is the strategy the best value of collaboration between business and business through correct connection. We will introduce the four perspectives that the value compass decides the value of customer relationship as follows. 2.4.1 Customer Portfolio Management Customer portfolio management means that how to choice the valuable customer relationship and management principles. It can be separated into three items: (1) Market level. Business makes the portfolio target as all customers in the wide market. The best purchasing-power customer is the best valuable customer. (2) Group level. The object is certainty distinguish or different type group customers. They could give the supplier rich feedback. Managers provide service, which satisfies customers special needs. (3) Individual level. Business has to know deeper customer knowledge and adopt individual management when the needs are very different in relation value, preference, and individual needs. 2.4.2 The setup of value position The value position is meaning that the value exchange degree between buyer and seller. Business will provide much service in the value chain or total experience for the customer to increase the value of the customer relationship. This can be separated into three items: (1) Core product. It can be defined clearly as the special part of customer value chain. Supplier can improve core product or service to reduce the cost of customer. (2) Extended service. Increase more related buyers value chain or total experience. This means that sellers could provide much service for customer to achieve the customers needs. (3) Total resolution alternative. It is wider value position that sellers will intervene in buyers who satisfied or achieved targets to adopt activities including the interrelation and communication channel between them. 2.4.3 Value-added role Value-added role is how business seeks out obtaining the best profit feedback position between customer and suppliers in related value chain. It can be separated into three roles: (1) Product manager. This is a series of interrelated activities and business behaviors that provide a product to buyers; (2) Process manager. It is a multi-perspective connected model between a customer and supplier. The process manager customer relationship involves all position in value position, but it refers to the wider value exchange; (3) Network manager. It involves multi-perspective between buyers and sellers and the connection of related groups. 2.4.4 Reward and Risk sharing The interactive between customers and suppliers is basic on value creating and value sharing. There are three different represented positions as follows: (1) Market-base sharing. It is the basic model of the reward and risk sharing. This was decided by the market and possessed neutral characteristic. (2) Expression-base sharing. In the future, it will hold and operate the price of some products that are risk-taking and uncertainty. They usually determine the risk by negotiation to develop the extend relationship. Quality assurance and after-selling service is common model of risk-taking. (3) Result-base sharing. It is partnering all most people mean joint risk-taking. However, the sharing reward is based on the degree of plan success. Customer portfolio management Added-value role Reward and risk sharing The setup of value position Individual Group Product manager Market Process manager Network manager Result-base Expression-base Market-base Core product Extend service Total resolution alternative Figure 1: Value compass 2.5 Customer Service Management There are three customer service parts including construct service system, after-sales service, and satisfaction investigation. The services provided involve before sales, sale, and after-sale. As business can provide perfect selling process in spot, they can keep the customer to increase opportunity of profit. However, all kinds of follow-up service, it can not only strive customer loyalty and compensate for customer dissatisfied but also stop negative product information from spreading. At the same time, as better understanding of what satisfies the customer, the business learns to provide improved products and services. 2.5.1 Service System Construction Rohit [12] considers that when a business builds a service system, a service design and service delivery process are involved. (1) Service design. Considers the product characteristics suitable for different services. (2) Service delivery. Considers the environment in which the service is provided, and a whole set of alternatives to ensure that service quality is achieved between the salesman and customer. Until now, most business has established a specific customer service department to handle customer related services. The administration in charge of design and controlling customer service, planning and executing all kinds of sales services occur on the spot. It, the call center or service center, will help the business deliver customer service. 2.5.2 After-sales service Management After-sales service is all kinds of services asked for after the sale is completed. This is separated into extended service satisfaction, confirmation management and after-sales service. (1) Satisfaction confirmation management. Business takes the initiative for completed consumer to confirm the product use condition and satisfaction. In the execution of after-sales services, how much resources the business inputs is divided into four items: (a) product questionnaire feedback, (b) acknowledgement letter delivery, (c) telephone interviewing, (d) sales interview. (2) The management of customers complain. An example of the general customer call process, business should obey the following principles to increase customer satisfaction: (a) Calm down the customers feelings, (b) List the emergency, (c) Express concern, (d) Afford redress, (e) Conduct a follow-up investigation. 2.5.3 Customer Satisfaction Investigation A complete customer satisfaction investigation should have overall planning to raise the validity and reliability in investigation result. The identification and supporting of senior manager will affect the result. Only senior manager support should set the investigated target to achieve customer satisfaction through developing research, analysis, and result application. We can separate the complete customer satisfaction investigation process into eight items as follows: (1) senior manager support; (2) investigation target identification; (3) investigation plan; (4) questionnaire list; (5) questionnaire execution; (6) questionnaire result analysis; (7) information sharing; (8) investigation review. 2.6 Information Technology Construction Information technology infrastructure and construction could provide the needed competitive information technology resources. They are also the key factors of forming basic strength difference. Davidoow et al. [7] considered that when information technology infrastructure and construction could allow new business strategies to appear and provide integrated connectivity mechanisms. [4]. Applegate et al. [2] considered a broad definition of information technology that included information technology infrastructure and information technology related operation and opportunity. However, Ken [10] considered that information technology construction could provide an overview of business owned information technology, possible technology, and implies business operation. This connects organization structure and business strategy. Information technology infrastructure is an information technology capability to help business information integration and sharing. Weill [14] considered that the info rmation technology capacity of technology infrastructure possesses not only information technology, but also technology perspectives that provide basic operation levels, communication, software equipment, network systems and management perspectives. Furthermore, Broadbent et al. [4] consider that information technology capacity should also involve the scope of reach and range in business; the scope of reach is connection level of information technology capacity and the range of reach is provided service of information technology capacity. 3. Methodology 3.1 The structure of Customer Relationship Management This study focuses on the cognition and application of CRM in the Textile industry in India. We analyzed the difference between Marketing Strategy Management (MSM), Customer Value Analysis (CVA), Customer Service Management (CSM), and Information Technology Application (ITA) with different characteristics (see Figure 2). Different location H1 Different scale H2 Different employees characteristics H3 Marketing Strategy Management Customer Value Analysis Customer Service Management Information Technology Application Apply CRM structure Figure 2: Research structure 3.2 Hypotheses The hypotheses developed in this work are shown in Table 1. Table 1: Hypotheses Hypotheses H1 The difference in different location to MSM, CVA, CSM, and ITA. H1a There is no significant difference in location to Marketing Strategy Management (MSM). H1b There is no significant difference in location to Customer Value Analysis (CVA). H1c There is no significant difference in location to Customer Service Management (CSM). H1d There is no significant difference in location to Information Technology Application (ITA). H2 The difference in different scale to MSM, CVA, CSM, and ITA. H2a There is no significant difference in scale to Marketing Strategy Management (MSM). H2b There is no significant difference in scale to Customer Value Analysis (CVA). H2c There is no significant difference in scale to Customer Service Management (CSM). H2d There is no significant difference in scale to Information Technology Application (ITA). H3 The difference in employee characteristics to MSM, CVA, CSM, and ITA. H3a There is no significant difference in employee characteristics to Marketing Strategy Management (MSM). H3b There is no significant difference in employee characteristics to Customer Value Analysis (CVA). H3c There is no significant difference in employee characteristics to Customer Service Management (CSM). H3d There is no significant difference in employee characteristics to Information Technology Application (ITA). 3.3 Variable description The structure is combined with Marketing Strategy Management, Customer Value Analysis, Customer Service Management, and Information Technology Application in Customer Relationship Management. The variables are described in Table 2. Table 2: The variables in CRM structure Variables Item Marketing Strategy Management 1. Business make customers become partner to participate the value interchange. 2. Carry out marketing strategy with 4P principles. 3. Each department should pursue for improving service process continuously. 4. Business should set the marketing performance assessment principles to be total marketing. 5. Take customer profile to design sales activities. 6. Take automatic technology assistant tools to design sales activities. Customer Value Analysis 1. Lead in data warehousing to setup and analyze customer profile. 2. Adopt data mining to analyze consumer behavior. 3. Establish specific department to analyze customer profile. 4. Adopt customer value analysis to identify target customers. Customer Service Management 1. It is urgent task to make quick service system as well. 2. Improve quality initiatively to satisfy customer as well. 3. Analyze customer respond question as well to improve service quality. 4. After owning perfect internal customer, business will have satisfied external customer. 5. Business should make investigation of customer satisfaction and apply it. 6. There is a rise trend of customer satisfaction by implementing CRM. Information Technology Application 1. Business and customer interchange continuously by operating information. 2. The database is the CRM base. 3. Make the best profit by applying customer database to provide marketing service. 4. As customer profiles do not be integrated, the utilization ratio of them falls. 5. Lead in the supporting technology which CRM need. 6. Adopt Internet and others related tools to provide convenient customer service. We adopted descriptive statistics, reliability analysis, t-test, One-way Analysis of Variance (ANOVA) by SPSS for Windows 10.0 to analyze the Textile industry in India. 4. Analysis and result 4.1 The questionnaire sample structural analysis We emitted 640 questionnaires and recovered 194 in 2008. The total recovery ratio was 30.31%. Sixty-eight of the 194 returned questionnaires were invalid, making the valid recovery ratio 19.69%. This study was directed at business proprietors and unit leaders. The proprietors occupied 29.37%, senior managers occupied 48.41%, and the middle managers occupied 22.22%. The sample showed that the average business experience was 11-15 years occupied 53.18%, above 16 years occupied 26.98%. The education levels for this sample were above college occupied 93.65%. In sum, the sample had be representative to realize the questionnaire meaning when they answered. The reliability was tested by the Cronbachs ÃŽÂ ± value to each perspective (See Table 3). All perspectives reliability represent high reliable with total questionnaire Cronbachs ÃŽÂ ± value is 0.8446 (above 0.7). The Customer Value Analysis perspective (Cronbachs ÃŽÂ ± = 0.7989) and Customer Service Management perspective (Cron bachs ÃŽÂ ± = 0.7908). Table 3: Reliability analysis Perspectives # of questions Cronbachs a CRM overview 8 0.7285 Marketing Strategy Management 6 0.7998 Customer Value Analysis 4 0.7989 Customer Service Management 6 0.7908 Information Technology Application 6 0.7277 Total 30 0.8446 4.2 The analysis of difference in different location to CRM overview This paper studied the different location relation to CRM first. There was a more positive view in We will have clear CRM direction and target in the future and We should established specific department to maintain and improve customer relation with Central India area businesses than Northern and Southern area businesses. There was more positive view in There is a rise-trend of total satisfaction with customer with the central area businesses than northern and southern area businesses. For this reason, lots of resources are available in Central India. This fuels Textile industry development in the central area. 4.3 The analysis of difference in different location to MSM, CVA, CSM, and ITA. This study used One-way ANOVA to test the significant difference in different location to MSM, CVA, CSM, and ITA (See Table 4). We find that there is not any F-value significant in different location to MSM and CVA perspectives and the entire Mean is above 4. The opinions of sample in MSM and CVA perspectives are the same. We support the H1a and H1b. In the CSM perspective, there is not also any F-value significant in different location to this one, but only on After owning perfect internal customer, business will have satisfied external customer and Business should investigate customer satisfaction and apply it the mean between 3.3 to 4.0, the others are above 4. The opinions of sample in CSM perspective are the same. We support the H1c. Finally in the ITA perspective, there is only Adopt Internet and others related tools to provide convenient customer service the F-value shows significant (P= 0.005) in different location to this one. The others are not significant and the entire Me an is above 4. Most sample opinions in this perspective were the same. We support the H1d. Table 4: Statistic Analysis Items Mean Standard error F Significant Marketing Strategy Management Carry out marketing strategy with 4P principles. 4.51 0.54 0.51 0.951 Each department should pursue for improving service process continuously 4.04 0.70 0.523 0.594 Business should set the marketing performance assessment principles to be total marketing. 4.17 0.64 0.133 0.875 Business make customers become partner to participate the value interchange. 4.13 0.85 1.070 0.346 Take automatic technology assistant tools to design sales activities. 4.16 0.63 0.295 0.745 Take customer profile to design sales activities. 4.27 0.55 0.008 0.992 Customer Value Analysis Adopt data mining to analyze consumer behavior. 4.43 0.53 0.290 0.749 Lead in data warehousing to setup and analyze customer profile. 4.12 0.69 0.716 0.491 Establish specific department to analyze customer profile. 4.26 0.67 0.979 0.379 Adopt customer value analysis to identify target customers. 4.31 0.58 1.256 0.289 Customer Service Management It is urgent task to make quick service system as well. 4.30 0.58 0.038 0.963 Improve quality initiatively to satisfy customers. 4.33 0.80 0.743 0.478 After owning perfect internal customer, business will have satisfied external customer. 3.34 0.91 1.167 0.315 Business should make investigation of customer satisfaction and apply it. 3.93 0.64 0.472 0.625 There is a rise trend of customer satisfaction by implementing CRM. 4.27 0.64 0.244 0.784 Analyze customer respond question as well to improve service quality. 4.30 0.55 0.043 0.958 Information Technology Management Database is the base of building CRM. 4.41 0.53 0.408 0.666 Business and customer interchange continuously by operating information. 4.42 0.51 0.878 0.419 As customer profiles do not be integrated, the utilization ratio of them falls. 4.41 0.56 0.757 0.471 Adopt Internet and others related tools to provide convenient customer service. 4.51 0.52 5.505 0.005** Lead in the supporting technology which CRM need. 4.31 0.74 0.914 0.404 Make the best profit by applying customer database to provide marketing service. 4.06 0.42 0.939 0.394 Note: *p

freedom of speech -- essays research papers fc

â€Å" Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press† -First Amendment, U.S. Constitution. According to the First Amendment of the U.S. Constitution, one of the basic principles our country is based on is the freedom of speech. Because of this, as eras and ages have passed in this still young and growing country, this amendment has had a greater use then stated, as to just insure a citizen of this right; rather it is used and many times directed towards individuals who have suffered great injustices and forms of oppression in the nation and their strive for liberation. However, what speech is such thus uses to reach this liberation and freedom? What hidden phantom is it that can improve the reality of an individual being oppressed and transcend them from injustice in America? The answer is none other than the English language. It is the use of this language, written and spoken, which has altered the subjectivity lived in the past, as well as today. Take for instance the first official document our country based its freedom on, in the The Declaration of Independence of the Thirteen Colonies. This document has laid the foundation of freedom and liberation from past oppression (British injustices)and in this country still existing today. However when viewing this document, one must take careful note of not only the theme of the document, rather the text itself to fully understand the genius and skill put forward in scribing such an influential document. For instance, a couple lines from the top, the author(s) state â€Å"We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness† (Declaration 1). First should be noticed the type of voice used in this segment of the document. From this passage, throughout the rest of the document, the voice is of plural (or as seen â€Å" We hold...†). With using â€Å"We† rather than â€Å"The individuals of the colonies† or such else, the author(s) intern portray an equal status with the reader, as not only a citizen rather as a peer. A second passage from this document which personifies the use of the English language in the str... ...ng this metaphor, especially in this context, King compares that to church bells and other form of peaceful bells that ring. As a result, seen once again, is this emotional appeal through metaphorical analysis. In conclusion, the English language has and still plays an essential role in the liberation of the past and the oppositions still faced today.. Since the beginning of the nations existence, through the civil rights movements, carrying over till today, the first amendment, with this English language, has proven to be of great validity and importance. It can thus be concluded that the English language is essentially, the speech of freedom! Works Cited Breitman, George Malcolm X Speaks (pp. 23-44), (Ed). Published in 1965 by Grove Weidenfeld: New York, NY. King, Martin Luther: "I Have a Dream"delivered 28 August 1963, at the Lincoln Memorial, Washington D.C.

Importance of Data Collection

Introduction This report will give an overview of the aim behind collecting data, types of data collected, methods used and how the collection of the data supports the department’s practices. It will also give a brief outlook on the importance of legislation in recording, storing and accessing data. Why Organisations Need to Collect Data To satisfy legal requirement: every few months there is some request from the government sector to gather, maintain and reports lots of information back to them on how many people do we have in the organization, working hours, how much our expenses for the whole year, we should keep data stored in case information is needed to defend the company legal actions that could arise at any time To provide documentation in the event of a claim: safety legislation and health required that require that records are kept of accidents , whenever an employee make claims to employment tribunals and the employer need to defend such a case he will demands on t he accuracy and comprehensive of personal records * To provide the organization with information to make decision: since the computer software is developed the information is more readily available, will aid identify problems and helps in taking decision in relation to promotion and salary increases.Types of data that is collected within the organization and how each supports HR or L&D practices There are 2 types of Data that is collected by HR Functions and below is a description of each explaining who they support the HR and L&D functions. Quantitative data are the data that uses metrics/numbers, usually numbers act as magic whereas it eases out work & make it efficient. Adding out numbers add value to your work, it usually supports your report & act as solid evidence. Such data are used for decision making.Qualitative Data is intangible data, used as information & kept as records for feedbacks & reference once needed. Usually assist in improving processes & fasten them out but do not give clear measures. It could be elaborated much further & then used as quantitative data. (2) Methods of Storing Records & their Benefits: * Manually: * Some data are still being stored manually, especially those documents that require signatures or kept for the Government. * Manual data storing is easy to use as it does not required specific training; however it takes a lot of space and time. The department started to scan those documents and upload them to the virtual data base to ensure a friendlier environment and for security purposes. * Electronically: * The main system used in the organisation is SAP. * Storing data electronically via SAP is highly efficient as the data is integrated. * The program needs to be updated only once to be implemented throughout the company. * It is accurate and reduces human error. * It has different keys for accessing authority. * The downside of this implementation is its high cost. Also, it may take a longtime to get a return on the inves tment. Importance of Legislation: Legislation is a very important part when it comes to data recording, storing and accessing. * The company has different keys when it comes to accessing data. * Code of Business Ethics Policy is applied to all employees in the company. * This policy includes information on Confidential Information and Disclosure. * The use or disclosure information must be for Company purposes only and not for personal benefits. * To preserve confidentiality, disclosure and discussion of confidential information should be limited to those Employees who need access to the information in the course of their work. 2) UK Legislations that related to confidentiality of records: 1. The Human Rights Act: * Allows you to have privacy and not be discriminated against as an employee. 2. Data Protection Act 1998: 1. Processed for limited purpose. 2. Fairly and lawfully processed. 3. Accurate 4. Adequate, relevant and not excessive. 5. Not kept for longer than needed. 6. Secure 7. Processed in line with the rights of data subject. 8. Not transferred to countries outside the EU without adequate protection. Data must be processed fairly and legally:Processing applies to all uses of data from collecting and storing data, to retrieving, organizing and destroying it There are two main conditions. Either the data subject must give their permission or the processing is necessary for legal or contractual reasons. For data to be processed ‘fairly’: * The data subject should know who the data controller is; * Why the data is being processed and any other necessary information, such as the likely consequences of the processing. * Individuals must not be deceived or misled as to why the information is needed.For data to be processed ‘legally’: * It must not lead to any kind of discrimination and should not go against other laws such as the Human Rights Act 1998 Personal data must be accurate and where necessary, kept up-to-date. * Incorrect and misleading data are inaccurate. Data users should record data accurately and take reasonable steps to check the accuracy of information they receive from data subjects or anybody else. * Managers should review personal information held so that only up to date and accurate information is kept. Appendices

Legal Framework

The Law of a particular state is the body of rules designed to regulate human conduct within that state. This can be defined clearly as an organized system of principles and rules designed to control and influence the conduct of individuals and groups. The aim of most legal systems, officially at least, is to provide a means of influenced by the major forces that shaped the society in which they operate. Consequently there are three types of rule:Rules, which forbid certain types of behavior under threat of penalty. Rules, which require people to compensate others whom they injure in certain ways. Rules, which specify what must be done in order certain types of human activity, example: to form a company, to marry, or to make a will. Although it is inevitable that the courts will make some rules, Parliament is the sovereign body. It can therefore impose new rules or abolish any existing rules. The basic role of the courts is to interpret these rules, decide whether they have been Rose n and pass sentence or make an award of compensation.Law and Morality The law, which is enforced by the courts, must be distinguished from what is sometimes referred to as ‘natural' or ‘moral' law. In many cases the rules of law and morality clearly coincide. Example: If a person murders another, this offends both law and morality. The state will therefore punish the offender. Sometimes, however, the rules of law and morality are not the same. Example: Homosexual behavior in private between consenting adults is not illegal although some people might regard it as a breach of moral law.The term ‘natural law is sometimes used to refer to rules, which although not enacted are accepted as part of the legal system. Example: The right of both sides to be heard (or to remain silent), and the principle that an accused person is innocent until proven guilty. Law and Justice The basic aim of law is the attainment of Justice in society. However, in some situations the degree o f Justice hoped for is not achieved. Example 1 : Compensation for injuries usually depends on proving that someone else s at fault.If a person is injured due to his own fault, or in a ‘pure' accident where no one is at fault, he will not receive compensation unless he is insured. This inequality Example 2: The rules regarding mistake and misrepresentation in the formation of a contract often operate to determine which of two innocent parties must bear all of the loss. The loss is not divided equality, case to be referred LEWIS v AVERY (1971). Example 3: Sentencing policies applied by magistrates in different areas often result n substantially different sentences for very similar offences.Conclusion It would therefore be an oversimplification to say that most people obey the law because it is Just, or because it coincides with their view of which is morally correct. Law is also closely related to force and authority and these relationships would have to be examined in order to properly explain the intrinsic nature of law, and to find out why most people obey the law. Therefore law is the most ambitious and complex classification system devised by man.